Our Services
Technology that works with your body deserves professional-level support.
Unishape is not just wearable hardware — it’s a training system that directly interacts with your body.
That’s why we provide a complete service experience covering before purchase, during use, and long-term support — so every workout feels safe, effective, and trusted.
Return & Exchange Policy
Clear, fair, and user-respecting
Returns or exchanges are accepted under eligible conditions
Products must not be damaged by misuse or improper handling
Quality-related issues are eligible for appropriate support
Please refer to our Return & Exchange Policy page for full details
We understand Uni Shape is a considered purchase — our policies are designed to be transparent and fair.
Service Hours
Support when you need it
Customer support availability:
Monday to Friday (Business Days)
Online chat and email support
All inquiries will be responded to within a reasonable timeframe
Even outside service hours, your message will never go unanswered.
Shipping & Delivery
Reliable, secure, and trackable
Orders are processed promptly after confirmation
Trackable shipping information provided
Multi-region delivery supported (availability shown at checkout)
Delivery times may vary by location and shipping method
We work with trusted logistics partners to ensure your EOS system arrives safely and securely.
Important Notice
Before wearing and training
Unishape products are smart training devices that directly interact with the body
Please read all instructions carefully before use
If you have concerns about your physical condition, consult professional prior before use
Proper use is essential for both safety and performance.
Contact Us
Our support team is always here to assist you.
Contact us at {service@unishapetech.com} for questions related to refunds and returns.